Shipping and Exchange

Shipping and Exchange/Returns


Delivery to main cities of Pakistan via (CALL COURIER)

DELIVERY (BASIC) - 200/PARCEL

takes upto 4 to 10 working days maximum.

 

Delivery Information

Orders placed before 3pm (Monday to Friday) will be dispatched the same day.

All orders placed after 3pm will be sent out the next business day. We will send you an email with a tracking number and a link for you to track your order.

Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion.

In a small minority of cases for various reasons beyond our control your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf.

We are unable to re-send items that are in transit. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 20 working days.

 

Contact us on WhatsApp for URGENT and International Delivery.

WhatsApp

+92 332 2469884

+92 312 2883721



Important Information about Shipments

Please make sure that the shipping address that you provide is correct as we are unable to redirect orders once they are on their way to you. For security purposes we do not amend addresses once we have processed your order, as your order is confirmed on the basis of the original information you provide us with at point of order.

Before we can dispatch your purchase we may need to confirm your details on given contact number. We will do our best to keep delays to a minimum. Please note this can take longer during our sale periods when it may take up to 72 hours (Mon- Fri) for shipments to be dispatched. We work closely with our shipping partners to minimize the potential impact of custom delays on our customers.


Order Cancellation

We are happy to cancel your order for a full refund.

Please contact us as soon as possible via e-mail hijabshop.pk@outlook.com

Whatsapp

+92 332 2469884

+92 312 2883721

(Monday - Thursday: 9:30pm - 3:00pm, Friday: 9:30am - 12:00pm)

clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

If your order has already been dispatched you will need to return your order to us following our Returns Policy below.


THS Returns/Exchanges Policy


Returning item(s) for a refund

If you are not completely satisfied with your online purchase we will happily issue you a refund for your order. You have 7 days from the date of delivery to return your item(s) back to us.

All items must be returned in their original, unworn condition, complete with tags & labels. Please note returns will only be accepted if the returns tag remains attached. If this is adhered to we will issue a refund for your item(s) upon receipt. Please include a note with your package explaining the reason for return, your name and order number so it can easily be tracked and processed. 

Refund processing times may vary so please allow up to 21 working days for the refund to be made.

Some products are non-returnable for hygiene reasons; these include caps and scrunchies.

Please note THS is unable to subsidize the delivery costs of returning orders unless items are faulty. Please note, when granted a refund you are still liable for the shipping costs. 


Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your product please contact a member of our Customer Care Team via email or by Whatsapp. who will be happy to deal with your issue.

You will be asked to provide your name, order number and a brief description of the fault. Customers have up to 7 days to return a faulty/damaged item.

Please note refunds can only be issued once the manufacturer has verified the fault.

Where possible, we will offer to repair faulty items. If you would like to exchange your item please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

We will reimburse a maximum of Rs.200/order for return shipping costs.


Customer returns responsibility

Please be aware that you are responsible for the return of all items. We recommend that you use an insured returns service for your protection. You must include the original receipt or a note with your name, order number and reason for return.

We will reimburse a maximum of Rs.200/order for return shipping costs.


Receiving an incorrect item

If you have received an incorrect item please contact a member of our Customer Care Team via email or by Whatsapp.

Please have your order documents to hand as you will be asked to state your order number and the product colors attached to goods.

THS Customer Care Team will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, they are your responsibility until safe shipment is assured by us.

If an item delivered is proven to be incorrect or faulty we will reimburse any returns costs that you incur.


Garment condition upon return 

Do not remove any tags or labels when trying on goods. Please ensure that you are not wearing any make-up which could mark or damage any items of clothing. Please refrain from wearing any perfume or deodorant which may leave a scent or marks on any garment.

Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our Return Policy you will be charged a return postage fee to return the item(s) back to you. Items will only be held for a period of 30 days after which time they will be destroyed. 


Returns Address:

For all returns and exchanges, please send your items to:


THE HIJAB SHOP

HUNAID CITY

JOHAR, BLOCK 17

KARACHI.


Contact via e-mail (hijabshop.pk@outlook.com) or WhatsApp

+92 332 2469884

+92 312 2883721


This Returns Policy does not affect your statutory rights and was updated on January 2020.


 

Frequently Asked Questions

Why have I been asked for additional information?

As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.

Can I change my delivery address?

At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping.

What happens if I'm not there when delivery is attempted?

Our couriers will make 3 attempts. Eventually after that orders make their way back to us. Refunds or exchad.nges cannot be made until we are in receipt of unclaimed parcel(if prepaid). Refunds will not include the original delivery charge and we will need to charge again to re-send if required.